Question 1

How long do the candles burn for?

Accepted Answer

Our small beer bottle candle burns for 30 hrs+  Our large beer bottle candle burns for 50 hrs+   Our wine bottle candle burns for 50 hrs+   Our champagne bottle candle burns for 50 hrs+

Question 2

Can I customise my candle?

Accepted Answer

Each candle comes with a range of fragrance options, to choose from!

Question 3

Do I need to trim my candle wick?

Accepted Answer

Yes. As the wax level drops, the wicks effectively become longer so we advise that you trim the wicks to 6mm and ensure they're upright prior to each new burn.

Question 4

Why do you say to stop burning with 10mm of wax left above the wick?

Accepted Answer

We ask that you stop burning your candle at the 10mm wax mark above the wick as lower than this there may not be enough wax left in the candle to absorb the heat of the flame, which can lead the glass to becoming very hot and/or cracking.

Question 5

Can you make candles with multiple fragrances?

Accepted Answer

Currently at the moment, each candle only has the option for one fragrance.

Question 6

Why is there black residue on the inside of my candle?

Accepted Answer

If the wick is not trimmed, black residue may develop on the inside of the glass of your candle. Before using and each time you re-light your candle, make sure the wick is always upright and trimmed to 6mm. A napkin or damp towel can be used to remove the black residue.

Question 7

How does the sizing work?

Accepted Answer

Our Beer Bottle Candles come in a small and large size.    Beer Small - 8cm x 5.5cm (200g) Beer Large - 10cm x 7cm (400g)    Our Wine Bottle Candles come in a large size. 10cm x 7cm (400g)   Our Champagne Bottle Candles come in an extra large size. 10cm x 8.5cm (650g)

Question 8

Can I use more than one promotional code per order?

Accepted Answer

We can only accept one promotional code per order.

Question 9

Where are you based?

Accepted Answer

Hourglass Candles is based in Melbourne, Australia.

Question 10

How do I get in touch?

Accepted Answer

Our email is available,info@hourglasscandles.com.au to answer any questions that you may have.

Question 11

What currency is your site listed in?

Accepted Answer

All product prices are listed in AUD.

Question 12

What payment methods do you accept?

Accepted Answer

We currently accept Visa and Matercard.

Question 13

I'm sending my order as a gift. Will there be an invoice with prices in the order?

Accepted Answer

We do not include invoices with our orders so we are gift-ready.

Question 14

When will my order be dispatched?

Accepted Answer

All our candles are custom made to order, they will be dispatched within 5-7 days of being placed.

Question 15

How much does shipping cost?

Accepted Answer

We ship Australia wide, for a flat rate of $9.95.   Express shipping is $15

Question 16

How long does delivery take?

Accepted Answer

Standard shipping takes 2-7 business days, depending on your location within Australia. For an estimate, visit the Australian Post website.    Express shipping takes 2-3 business days, depending on your location in Australia. For an estimate, visit the Australian Post website.

Question 17

How do I track my delivery?

Accepted Answer

Once your item has been shipped you will recieve an email from us with your tracking details. If you haven't received this, please check your junk mail. If you need to get in contact with us about the whereabouts of your order, please email info@hourglasscandles.com.au

Question 18

Do you ship internationally?

Accepted Answer

We currently only ship within Australia.

Question 19

What happens if my candle arrives broken?

Accepted Answer

If your product arrives damaged, please contact us as soon as possible so we can work with you to solve the issue. Contact us at info@hourglasscandles.com.au

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