STORE POLICY

Privacy & Safety

Hourglass Candles is dedicated to protecting our customers' privacy. We have provided thorough information on how we gather and store personal information about our users below.

When you buy one of our wonderful candles, we want to make sure that we only gather the information we need to fulfill your order. This will contain identifying information such as your name, address, email address, contact phone number, and any applicable payment information needed to complete your transaction.

We will only ask you for any of the above information when it is genuinely needed to assist us carry out our service to you. We will never ask for or handle sensitive information.

We will use the information you give to complete your Hourglass Candle order. We understand that you want your Hourglass Candle as soon as possible, therefore we will utilize your payment information to deduct the payment owing when you place your purchase. Your email address will also be used to keep you updated on the status of your order.

We'd be delighted to add your email address to our mailing list, but only with your consent.  

Any information provided to us during the checkout process will be retained on our online store platform until your transaction is completed and your candle is shipped to you. We do not save any of your information after this point unless you grant us permission to maintain your email address for our newsletter list.In this case, it will be safely and privately kept in our private database. We will never, under any circumstances, disclose your personally identifiable information with a third party. Users can contact Hourglass Candles directly to seek access to or modify their information.

Wholesale Inquiries

Currently, wholesale is not available, but contact us with enquiries